Route inbound phone calls to queues

Call queuing is a great feature which can keep your callers on hold until the next teammate is available

This feature is extremely helpful if you have high volume of calls or when you are low on team members. With Voice Titan you can choose what your callers listen in multiple steps of the queueing process, this in return enhances your callers experience.

Queue distribution types:


In order

Longest idle

Call blast

Random

Skill sets

You can configure the queuing system to your business needs, by choosing wait times, custom music, the team members that will answer the calls and in which order. Additionally, you can offer your callers a callback option, which will call them when it is their turn in the queue.

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