Call recordings allow you to review conversations for training, evaluation, and quality purposes. You have the option to give access to your teammates as well, so they can review the recorded calls.
Voice Titan’s ability and flexibility gives you the option to record only inbound calls, record outbound calls only, record internal calls only and record all calls. Recording options are very flexible and can be configured to record a percentage and other options you can configure.
Benefits to recording calls
Ability to create transcriptions of your call recordings to be further analyzed and transferred to your desired storage space.