This is a great feature that enables you to visually see everything that is happening within your organization.
If your volumes are very high, you can use filters to look for specific calls. Our Real-time activities allow you to customize the view to your specific needs.
Administrators can take
actions in real-time:
Listen to calls
Whisper to user
Spy on calls
Real-time visual dashboard is a great way for administrators to control calls and take actions on them. Depending on your business and the amount of calls you receive anybody within your organization can use this feature to distribute calls to team members.